Client:
Health and Wellness Franchisor
Challenge
- To increase online sales transaction values.
- To streamline and automate back-end order management systems.
Solution
- Optimisation of orders across channels previously siloed between multiple systems.
- Identification of a management platform that provides enterprise-grade capabilities.
- Unification and automation of sales channels to supplant manual order inefficiencies.
Impact
- Use of omnichannel system helps execute critical sales processes with ease and fewer expended resources.
- Effective use of the management platform creates a seamless customer journey across all channels and provides a personalised and engaging user experience.
- Use of automatic control systems which offer suggestions or recommendations for related products leads to increased sales transaction values.